At Cowboy Shopping Network, we want you to be completely
satisfied with your order. If you
are unhappy with your purchase you may return it for a refund or exchange less
shipping and handling within 30 days of receipt. All returned items must be in their original packaging and
must be in new, unworn, and unaltered condition.
We will not take returns on jewelry, cologne or perfume,
vitamins or supplements, or food items due to health and contamination reasons.
If you receive any of the products and they are damaged please feel free to
contact us and we will make every attempt to fix the problem.
Please allow 5-7 business days for your order to arrive to
us. Once your package has been delivered, it can take up to 7 business days for
us to process the return and issue a refund or put in an exchange order. We
will contact you via email or phone as soon as we have processed your return.
A confirmation will be emailed to you if you request a
refund. We will issue a refund as
soon as we receive your package but it may take your bank 3 or more days to
post the refund to your account. Shipping and handling fees on your original
order are nonrefundable.
If you have requested an exchange, we will email you your
new order. Shipping and handling on an exchange will be covered by us.
If you believe that the item you have received is defective
or may be defective please contact us at 1-866-988-5555. Once we have received
your items we will inspect it thoroughly and decide if we can replace the order
or issue a refund. We can not
guarantee a replacement or refund, but will do our best to make our decision as
fast as possible.
Customized or embroidered orders cannot be returned or
exchanged. You may not return any item that you have altered or customized
yourself and they are not eligible for an exchange.
Jewelry cannot be returned due to hygiene reasons.
We do not accepts returns for vitamins or supplements due to
If you have further questions please contact Cowboy Shopping
Network at 1-866-988-5555 during Texas hours of operation which are